Report a problem with a digital loan. Free, in your own language.
The Uganda Microfinance Regulatory Authority receives complaints about digital lenders, checks that lenders are licensed and follows up until your case is resolved.
+256 703 332371 · Automated replies pending activation
UMRA Loan Help
WhatsApp support
Report a digital loan problem in English or Luganda, receive a case reference, or ask to speak to a UMRA officer.
+256 703 332371
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Step 1 of 7 · Choose language
Borrower: “Hi.” UMRA offers English or Luganda. The borrower chooses English.
- Choose language
- Lender & district
- Describe the problem
- Confirm borrower
- Identity choice
- Review & send
- Case reference
Sample conversation with fictional details. Never send your PIN or password. Sharing your identity with the lender is optional.
Report a problem
Hidden fees, threats, contacting your family, or a lender you do not recognise.
Check if a lender is licensed
Search by app name, company name or phone number.
Track my case
Use your reference number and phone number.
Loan cost calculator
See the true monthly cost of a loan, including all fees.